ChocoNat™ Propay debit card
I enrolled for my ChocoNature Membership but I am not sure if I signed up for ProPay ChocoNat card. How can I tell?
You can check to be sure that the registration for your ProPay account was completed and accepted by logging into https://www.propaypayments.com/?refid=CHOCONAT “user name” enter your email address *If the option for “ProPay Registration” does not appear in this drop down menu, your ProPay application was NOT completed or accepted. You can applied, by clicking on the green arrow and fill the signup form.
When attempting to register for ProPay I received an error message stating that I am using a “Duplicate User ID”. What does this mean?
This error usually indicates that the email address you are attempting to use for your ProPay registration is already in use by another ProPay Customer. If you receive this error message you will need to attempt the registration process once again, using an alternate email address. If you continue to receive this error after changing the email address, contact ProPay for additional assistance.
Once I complete the registration for ProPay, how do I receive my ProPay MasterCard?
Once the registration process for ProPay has been completed, immediately send a photo copy of your government issued identification to exceptions@propay.com or via fax to (801-341-5744). Be sure to include your email address and distributor ID number on the Photocopy, so that ProPay is able to locate your account. ProPay will not authenticate an account or mail a ProPay Card to an associate, unless they have received a valid legible copy of the account holders Government Issued Identification. (This ID is used for Identity verification and is required by law)
I made a mistake and signed up for ProPay with the wrong email address how can I correct this?
In order to correct or change your email address on file with ProPay submit your request via email to exceptions@propay.com be sure to reference the current email address on file with ProPay, the corrected or new email address you wish to use, and your ChocoNat ID number. We will submit the request to ProPay and update our records in order to assure that you are able to consistently receive commission deposits to your ProPay account.
I sent a copy of my photo ID to ProPay but I still have not received my ProPay Card, how long does it take?
Generally, the mailing of a ProPay MasterCard can take anywhere from 2-6 weeks depending on your location. ProPay cards are mailed using Postal Services and are sent from the United States.
It has been more than four six and I still have not received my ProPay MasterCard, what should I do?
If you have not received your ChocoNat ProPay MasterCard within 6 weeks of sending in your photocopied identification, it is generally for one of the following reasons:
You may not have properly completed the ProPay registration. In order to correct this, please log into your ChocoNature Back-Office, click on the company document section on the bottom. Resend the copy of your ID to ProPay.
Your government issued ID, was not received in a legible fashion, or did not include enough or proper information for ProPay to attach it to your account. Please resend a photo copy of your ID to ProPay exceptions@propay.com along with your ChocoNat ID number and your current mailing address for a status check of your ProPay account.
In my back office, I can see that I have earned commissions, however nothing has been deposited on my ProPay card, what should I do?
If you feel that your commission deposits are inaccurate, or it has been more than a week since the commissions appeared in your back office please email support@choconature.com for assistance.
What are the approved documents I need to submit in order to receive my ProPay Card?
The first form of ID must be a government issued photo ID of some sort (for example: Driver ID, Passport).
The second can be any of the following:
1. Gas or Electric Bill with your current name and address
2. Birth certificate
3. Marriage license
4. A pay stub that has been mailed to you (address must be visible)
5. Tax documents that have been mailed to you (address must be visible)
6. Social Insurance Card
7. National Residence Card (must be for the country you are currently residing in)
8. Renters Agreement 9. Divorce decree or court documentation
These documents must be sent to exceptions@propay.com for approval.
PROPAY Contact Information
www.Propay.com
Email your Photocopied Government ID to: customerservice@propay.com
Fax your Photocopied Government ID to: (801-341-5302)
ChocoNature ProPay Liaison: exceptions@propay.com
For a listing of all ProPay contact information: https://epay.propay.com/customerservice/
ProPay Customer Service:
Customer Service Representatives are available between the hours of 6:30 AM and 7 PM
(Mountain Time) Monday through Friday by calling 866-573-0951. For general questions about ProPay’s, call 877-776-7290. For ProPay’s Card Service Line, call 800-365-7816 inside the U.S., or 801-717-2527 outside the U.S., 24 hours a day, seven days a week.
customerservice@propay.com
